Warranty, Service, and Parts form

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Goldfields Campers Trailer warranty Terms & conditions

Goldfields Campers warrants that, subject to the limitations and exclusions below , all parts of our manufacture or assembly of the Camper Trailer are free from defects in material and workmanship for a period of 12 months.

Goldfields Campers provide extended warranty on chassis and draw bar, 5 years.
Warranty starts from date of collection of your camper, not date of purchase.
Tent and trailer, 12 months.
Zips, seams, mesh, canvas, etc are covered in the case of faulty manufacture, but not in the case of accidental damage, wear and tear or misuse and abuse.

From the date of purchase any shortcomings in the original material or manufacture will be corrected without charge to the original purchaser for parts and labor incurred in that rectification.

If the work under this warranty is required, the owner should immediately contact Goldfields Campers to where the unit is located to make arrangements for the repairs. All repairs must be authorised by Goldfields Campers. No claims will be reimbursed for repairs carried out without pre-approval from Goldfields Campers.

The warranty is not transferable to a subsequent purchase if the Camper Trailer is sold by the original purchaser during the warranty period.

Your Goldfields Camper Trailer comes with guarantees that cannot be excluded under the Australian Consumer Law. The benefits within our Warranty are in addition to other rights and remedies under the Australian Consumer Law in relation to this product.

This warranty does not apply if the damage occurs due to:
Accident
Fair wear & tear
Misuse, neglect or abuse
Storm damage or other acts of Nature.
Unauthorised repairs made or attempted.

Should a warranty claim become necessary during the warranty period then the product must be returned to the place of purchase.

This warranty does not cover costs associated with transport or recovery of the camper . If a claim is made under warranty it is your responsibility to bring the trailer back to a Goldfields Campers for a full assessment.
Goldfields Campers will always try to fix any issues by sending replacement parts for the customer to fit themselves (when possible), as a first option where a customer lives far away from a Goldfields Campers dealership.

Return/Refund Policy

Please choose carefully to make sure the model of camper trailer or caravan suits you.

Wrong selection. change of mind, minor variations in model, colour, specifications, delays are not reason for a refund. Your deposit will be forfeited.